Gaming
SMS
The immediacy and exceptional responsiveness of SMS makes it ideal for the gaming industry. SMS is now being used by online bookmakers in a number of ways;
1. Confirmation of bets
2. Welcome messages
3. Customer service messages
4. Latest odds / promotions
5. Security warnings
Voice messaging
Messages delivered by famous sports stars / presenters increase the impact of the message. Calls can be scheduled before big events can highlight the latest offers and can allow an immediate transfer to a customer service agent for bet placement. In addition to increasing the volume of transactions these calls can alleviate the inbound call centre traffic spikes that occur just prior to an event start.
Identity Verification
Teamed up with the worlds leading Voice Biometrics service provider Telsolutions are helping to reduce fraud within the gaming industry. Being able to identify the individual by matching their unique voice print allows customers to fully manage their account without the need to speak to a customer service agent, this includes
1. Switching bank accounts 24 hours
2. Withdrawing funds
3. Online verification
4. Password reset
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